Customer Testimonials
Extremely helpful service department that goes above and beyond to help the customer. They're willing to fit you in and won't make you wait forever for your appointment. The mechanics know what they're doing and you can feel confident that you'll get your car repaired correctly. They're also very upfront with pricing and you won't get any surprise charges.
Service department never responded back to me. I guess they get enough business, so why bother caring about new potential customers?
Excellent service, sales personnel, and amazing customer service. They helped getting exactly what I wanted within the timeframe that I asked for! Could not ask for more from the awesome team!!
The service department is excellent!! And Reynold, my salesman, even set up my service appointment for me!
Ford dealership that is only open on Saturdays for sales only, leaving Mckie Ford in Rapid as the only Ford parts department available when the average person has time to work on their vehicle.
Another GREAT experience at Sturgis Ford. This team knows how to take care of my Fords. New tires, full service and some minor warranty work and I’m back on the road. See ya in 4,000 miles!!
Jaclyn and Tim were absolutely incredible to work with and so helpful in helping me get into the exact vehicle I was looking for!! It felt like I was in the company of friends while I was at the dealership!! I would highly recommend this dealership to anyone looking for a new ride or a used ride!! They will not disappoint and their customer service was bar none better than any other dealership I’ve been to!!
Great mobile at-home oil change and tire rotation. This is a no-brainer!
Keep driving to Spearfish. You'll have to call every week for an update. Brandon Kugler & Cameron Goodine won't be able to answer questions about the service after its finished. Oh and they dont test drive. So if they pull your car all apart and then put it back together, you get to figure out if it's right. (Its not)
I had always taken my Ford F150 to another dealer for service. When I was having issues, I called them and they were more interested in having me troubleshoot the issue before they would even make an appointment for me. Then they told me they couldn't get it in for five weeks. When I called Wareing, they didn't expect me to troubleshoot it prior to bringing it in and they had it in in a week. What was really frustrating is one of the issues discovered was a prior repair wasn't done right from another servicedepartment, which ... Read More Google - Sep 25, 2026
Service department squeezed my new super duty in for a rear pinion leak after being declined warranty work due to unrelated suspension work by larger area dealer(not by ford just by the service manager despite buying $100k+ truck from them and doing no technical diagnosis).
Wareing Sturgis used common sense approach quickly determined it was warranty work and they efficiently executed repair for me the same day.
Everyone working was extremely friendly and even offered a ride downtown to grab some food when the repair stretched over the noon hour.
Ive bought from Wareing Sturgis before and run a ... Read More Google - Sep 15, 2026
I went to ford when my car alternator literally blew up the last day of the mustang rally and I was stranded for 2 days trying to get the right alternator for my car, it has to me modified. It was looking like I wasn't going to be able to get the parts I needed. I regret that I do not remember the names of the 2 gentlemen in the parts department, but I would like to thank them so much, I was 900 miles from home, they tried everywhere they could think of and came up the same as us nowhere ... Read More Google - Sep 10, 2026
My wife and I were traveling on a cross country trip from Massachusetts when the check engine light came on in my Ford F-350 Turbo Diesel. We were camped out in Hermosa, SD and I called Wareing Sturgis Ford who scheduled an appointment in a couple of days. They performed the necessary repair but ran into a problem when they were not able to remove the defective sensor and in trying stripped the threads. Wayne, the awesome mechanic there, worked feverishly all day welding a new connection on the exhaust pipe so that a new sensor could be installed. The ... Read More Google - Sep 2, 2026
Tired of the free-for-all oil change/tire rotation system that McKie uses? Tired of being told said service would take 4 hours? Tired of waiting months for an appointment? Do I have the dealership for you! They can usually get you in within a couple days. Service is great and there’s zero chaos like you’ll find at the mega dealerships. Drove 30 minutes from Rapid City to get my service and recall work done and it was well worth it. I’d drive an hour for this experience. Will definitely be coming back!
I started coming to this Ford store for service when McKie Ford/Lincoln in Rapid City chose to make a problem worse. I was very angry about the quality of service at McKie (this was 2019, and I still am angry) but wanted to try another Ford dealership. I have received prompt, professional, quality service at Wareing and have made other appointments over time. I swear by the quality of their work and their honesty, something that I can not say about McKie. Thank you!
Was looking for some trans fluid, they didn't have it, but got it the next day. Great service
I am so thankful for Sturgis Wareing!! My son has had a road trip planned for months and just days before he was set to take off, our Bronco needed a water pump. They got it in and had us back on the road in 24hrs and there were zero hiccups with the road trip plans!! This is not the first time they have helped in a pinch. I have also used their mobile service, they came to my house, which is awesome!! Highly recommend!
Our experience with this dealership was nothing short of extraordinary.
About 8 hours into a 19-hour road trip with my husband and our 6-month-old son, we discovered that our vehicle was leaking transmission fluid. Stressed, exhausted, and far from home, we arrived at this dealership just 10 minutes before closing, hoping someone could point us in the right direction.
Instead, we were met with incredible kindness.
Sales Manager Thomas Cosand and Product Specialist Jaclyn Smith stayed well past closing time to help us. While we scrambled to figure out transportation and lodging for the night, Thomas went above and beyond to find ... Read More Google - Jun 13, 2026
The best customer service I have ever had at any Ford dealership in 30 years of owning a Ford. Tim is the best. All my vehicles will go there from now on.
Tim and the service team are absolutely wonderful . Even though they could not accommodate us, Tim found a shop that could.
Great customer service, everyone was so friendly. I always drive out there from Rapid because of how wonderful the staff is and the great service they provide.
Solid service, technically sound, nice place.
Another great experience! The crew always takes good care of us.
We brought our car here for service yesterday and they were amazing. This dealership feels like your local ford dealership that wants to get to know you and give you a great experience at ever visit. Tevin is a great sales guy he gave us a tour and also knew we are going to be in the market for a superduty in the near future so took us iut to look at what options they currently have and he really knew about all the products unlike big ford dealers who hire people who have have no passion for ford and ... Read More Google - May 19, 2026
Jaclyn Smith and the Wareing Sturgis Ford sales staff were professional, and courteous and went out their way to assist us in finding the vehicle we were looking for and needs we had for our driving experiences. Not only did they assist us in the purchase but were friendly in all their dealings with us. Thank you to Wareing for the outstanding experience. Hans
Great service and friendly, professional staff. I highly recommend this wonderful dealership.
One of the nicest car dealerships that I have seen in a long while. Very clean, tidy, beautiful Landscaping, and best of all there is a dog park and frisbee golf course next to the dealership. Come check out cars, and bring your fur babies along. 😃 while you’re waiting for your financing, you can go get some exercise for you and your best friend!☺️ I’m an over the road Trucker and absolutely despise truck stops. This was the perfect place for a layover. If I was in the market for a car, I certainly would’ve inquired. It ... Read More Google - May 4, 2026
They had my car for three hours told me to fix the whole thing would cost almost $5000 and charged me $700 and didn’t fix a thing after three hours. Worst worst service ever.
I purchased a very well taken care of used F-350 from Reynold Ferdinand, whom I would recommend speaking with if you get a chance for your next purchase. He along with his finance manager Kristi really went above and beyond to ensure the deal was right. My family and I will be back to purchase additional vehicles from this dealership in the future. Great people and really went the extra mile for us, as they took care of all of our concerns.
Fantastic customer service. Who knew you could have your oil changed at your home. They were on time, professional and quick. Also without asking he bought everything needed to do my recalls items. I haven’t had this kind of service in years. Great add to your business to provide this service. Thank you!
The service appointment went great and I would definitely recommend this place.
I have been getting my vehicles serviced and repaired here for over three years. There techs always do a good job.
Hands down would go to Jaclynn for any of our vehicle needs!
Great place to get your vehicle worked on!
A BIG shout out to Wareing Sturgis Ford for caring enough to inspect Sabrina's 2025 Ford Explorer after the COLLISION AVOIDANCE SYSTEM abruptly engaged and the brakes locked throwing us into the dash. McKie Ford did not want to look at it because the Engine Light was not on. She even bought it from McKie Ford, brand new !!
Wareing Sturgis Ford got us right in and updated the vehicle software, which apparently included a Camera and Sensor calibration !! Weird......
Anyone frustrated or unhappy with McKie Ford, there is another option 28 miles from here. Thank you Tim and Cameron for caring ... Read More Google - Mar 10, 2026
Best experience I've ever had with a car dealership. I purchased a used F350. "As is no warranty" There was a shimmy in the front end when I left with the truck that wasn't there during the test drive. I contacted Jaclyn who was the sales rep. We discussed the issue and she scheduled an appointment with service to look things over. When I took the truck in, the service technician found a couple other issues as well. I talked with the sales manager Kristi to disscuss the repairs. After a brief conversation Kristi went and ... Read More Google - Feb 21, 2026
Brought my Ford Ranger in for its first oil change. The service department was great. Got me in quickly with minimal wait time and the price was super reasonable. Found my new Ford dealer.
Very courteous. Extremely professional and willing to work with me.
Walk right in. Told them that I had appointment. Ok. Got my self a hot chocolate and before I noticed they were done with the oil change. I was out of there in less than 30 minutes. All with a smile.
The service department always takes good care of my vehicles, I really appreciate the car wash
Wareing Sturgis Ford service department was very courteous and professional as I had my adaptive cruse control repaired and my oil changed.
For the second time I took my truck in to get a recall fixed and a new seat belt assembly replaced. It would take me an hour to explain everything. After a total of three hours, nothing got fixed. Bottom line, The wrong recall part was sent and the wrong seat belt assembly was sent. To add insult to injury it’s a 1 1/2 hours drive to get to the dealer. And now We have to take two vehicles and leave my truck. I never had any problems with the previous owner of the dealership
They got the job done
Very good and reasonable to deal with, I will definitely buy again
A great place to buy as well as service your vehicle. Customer for life. Wareing Sturgis Ford rocks !!!! These guys go above and beyond. !!!!
-10... This is the worst shop I have ever been to. I had a 2022 F150 still under warranty. I brought in in with issues and Ford said they could not find anything wrong with it, took it to Rapid City and they found major problems in volving removing the intake manifold and more. Now I just bought a new from Sturgis 2024 F150 with spongy throttle response, engine running rough with getting only 12 miles to the gallon. I brought it into Sturgis and again they found nothing wrong and suggested they drove other pickups and they ran the same way and sent ... Read More Google - Oct 11, 2025
Took truck in for oil change and to check ac, was asked if I wanted them to clean the battery posts on both batteries and I refused saying I can preform that task, they found other issues that I authorized to repair and when paying for services I seen that they had charged for cleaning the batteries and didn’t check the fluid levels or fill the washer reservoir. After spending over 2 thousand dollars on repairs they didn’t even wash it or vacuum it.
Awesome, thank you!!!!
WE TOOK OUR FORD TRUCK IN FOR A WINDSHIELD WIPER THAT BROKE AND NEEDED A NEW MOTOR! ESTIMATE DIAGNOSTIC $458.00! THAT DOES NOT INCLUDE REPAIR!! WHAT!
The AC unit went out on the way to Yellowstone. McKie Ford dealership were very rude and did not want to even help us at all. Wareing Ford worked us in and was able to get us fixed for a ride back home! Super nice people!!! Highly recommend this dealership! McKie maybe the biggest but they sure aren't the best when it comes to customer service!
Out of state buyers beware bought a trx from them and when vehicle was delivered vehicle was stripped of some of it features it had in the pics and description after 1.5 months their solution was Amazon's cheapest alternative Nick the salesman did a bang up job on this one
These companies have become monopolies and they couldn't care less about customers. Contacted them about ordering a truck and they want to sell it at FULL sticker price and pocket a massive insane profit at my hard earned expense. They know almost every other dealer will do the same thing so that's their story and they stick to it but I kept looking and found a dealer that wanted to EARN my business and placed the order instead of getting Munsoned. I didn't even expect much of a discount just something reasonable and still a big profit ... Read More Google - Feb 27, 2025
Hour and 45 MI Tues to have antifreeze changed! Then was charged $429! WOW! They charged like $200 an hour for mechanics! 😟 better have a BIG checkbook
I took a F150 to the service department with a charging system issue. Wareing Ford charged me $210 to verify the alternator failed (free at most shops). The estimate to repair was approximately $900. I refused to be taken advantage of by Wareing Ford. I had it repaired for $389 by PRO AUTO CARE!
Terrible service department, no communication!
Can't follow instructions (didn't use synthetic when specifically asked), don't actually inspect what they claim to (bald inside front tires), and give two bit excuses when confronted about it.
In October 2023, I purchased a GMC Sierra Denali from this dealership, and unfortunately, the entire process was far from satisfactory. The salesperson, Jaclyn, seemed unorganized and bumbled through the entire transaction, adding to the frustration. After multiple issues during the purchase, I was assured the vehicle would be ready with new tires and a proper clean-up within 48 hours. However, upon returning, neither had been done.
Ultimately, I had to take the vehicle to Tires Tires Tires in Rapid City, where they installed the new tires in just 45 minutes—a task the dealership failed to complete in two days. The lack ... Read More Google - Sep 30, 2024
Have taken our vehicles here a couple times as it's a local dealer shop for us. I will not take anything there again. Each time we have brought something here "with an appointment" even if it's an oil change, it takes till the end of the day before anyone from the service department would call you, the one time I was waiting for the car, and they asked and verified that I was, and it took almost 2 hours before I walked back to the desk and asked if they were done and they were surprise I ... Read More Google - Sep 17, 2024
I've had my vehicle there for a month now and no one has ever responded back to me on the timeline of getting it fixed. I've called back multiple times and have been told each time that I will receive a call back with an update and then it never comes. The manager thats "handling" my car is never in to talk to either. Still haven't had any updates and very frustrated and disappointed since I was told that this was a great business.
worst experience, not even Mr. Tim Kugler the general manager knows what a OTD means, agree to one thing and on pappers stab you, lying on mileages reading and his favorite solution is to hangup the phone, there is no way you can trust on the people.
If you guys like to play phone tag, well this is the place to take your vehicle. I dropped off my company vehicle on a weds, i have not received any response on the status of my company vehicle it is Friday afternoon and nothing. I called multiple times and i get placed on hold and the phone rings for over 10 mins. no good communication.
The Service Department did not diagnose the concerns I had. Other problems, which I knew about, were addressed. Ince my vehicle was taken care, two months later, I was given an Invoice which was way to expensive for what was done.
Well if you’re looking for a deal, you’ve definitely found the wrong place!!! They charge $400 for oil and fuel filter change. I definitely won’t go back for one hour. They charged me 300.00 for my fuel filter!!! These people clearly don’t care about repeat customers and providing competitive pricing.
Terrible place to go to they will drop your deal if a customer offers them a get a higher offer for the vehicle you wanted.
Agreed to a car deal over the phone and paid the deposit on the vehicle… drove over 3 hours one way to pick it up and when we show up they said they could not keep the deal we made over the phone and raised the price almost 10,000… not reliable and a waste of time!
Worst dealer I have ever encountered!! I am a senior master ford technician who was trying to purchase a 2022 new super duty f350 was approved for the loan and had all my paperwork completed and drove 3 and 1/2 hours one way to buy the vehicle upon arrival found damage to both bumpers and had noted Scott Peterson ford did a warranty claim at 5 miles for the bumpers talked to the sales manager who said never In his career as a salesman has he ever inspected the underside of a truck and that paint and body damage should not matter. Even though ... Read More Google - Oct 3, 2022
If you want to service department that will actually fix your brand new truck don't take it here. And I wouldn't vies buying anything here either. When you do buy something and it doesn't work and they rebuilt the engine three times they really don't do anything about it. I don't blame this on Ford or the build quality of the truck I blame this on the service center for Scott Peterson ford.
Don't know what they doing do not stand behind their estimates estimates are doubled is what is given like to charge for multiple diagnostics
For the last 10 years I was always pleased with Scott Peterson Motors ' service department. It was top notch. Scott Peterson Motors is now under new ownership. Unfortunately, during this transition the service department is not what is was. Extremely disappointed.
Bad customer service. Nobody wants to work. Bought a car somewhere else where I was actually greeted
Buyer beware. I purchased a 2015 Taurus SHO from Scott Peterson Motors of Sturgis on October 5th 2019. The car only had 92k miles so I thought it would be a decent car for the price I paid for it. There were some minor issues that I had to fix because the dealer didn't, but they weren't covered by their 3 month/3000 warranty. Had the car for a little over two months and put 3738 miles on it before the PTU failed on December 13th 2019 and broke part of the transmission casing with it. Called the dealership and the manager said they ... Read More DealerRater - Dec 18, 2019
Been waiting for service to call back after a week and a half. Joke. Bought the car there to. Called liberty they got me in that day warranty covered it. I know where I’m going next time.
Every ford dealership except one gave me same price to the penny on trade. Guess where I bought my new truck.
I just bought a used 2016 Ford F250 from John Perkovich. What a pleasant experience! They are upfront with their pricing and the whole sales experience is very low pressure. From John and Tim to Toby in finance everything went smoothly. They are all courteous and professional. I would recommend this dealership to anyone.
